Nikuhome.com are committed to protecting and respecting your privacy. We also want you to understand that we need certain information to deliver you the best services and make your booking process run smoothly. Please make sure you know our privacy policy before you agree to our terms and conditions. We will notify you in the case of any changes in our policy.

  1. SCOPE OF POLICY

1.1 This policy together with the General Terms of Service apply to your use of our website at nikuhome.com

1.2 This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and used by us.

1.3 Controller

We are the data controller responsible for your personal data.

1.4 Data Protection Officer

We have appointed a data protection officer (“DPO”). Our DPO has a number of important responsibilities including:

  • monitoring Nikuhome.com compliance with the GDPR and other data protection laws;
  • raising awareness of data protection issues, training Nikuhome.com staff and conducting internal audits;

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at info@nikuhome.com

1.5 Complaint

You have the right to make a complaint at any time to applying authorities for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach third parties so please contact us in the first instance.

1.6 How we handle your personal data

  • We always keep your data safe and private.
  • We never sell your data.
  • We allow you to manage and review your marketing choices at any time.
  1. COOKIES

2.1 We use cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you use the Site and also allows us to improve our Site.

2.2 Nikuhome.com uses cookies and other technologies such as web beacons and pixel tags to help us improve your user experience when it comes to searching for hotels and booking your stay. Among other things, we use these cookies to save your preferences, remember when you are on our website and track your activity.

2.3 If you do not want to use cookies, you can personally change the settings in your Internet browser. Keep in mind, however, that we will not be able to provide you with the optimum service, if you disable cookies tracking.

  1. INFORMATION WE COLLECT ABOUT YOU

3.1 We will collect and process the following data about you (Submitted information). This information is submitted by you in process of registration and activation of your Nikuhome.com membership:

  • User IP address
  • Name
  • Email
  • Phone number
  • Facebook ID – if logged using Facebook
  • Linkedin ID – if logged using Linkedin
  • VK ID – if logged using VK
  • Avatar URL or image
  • Password that you select

 

3.2 External, secured services are responsible for storing your credit card details (Pay Pal and Skrill)

 

  • credit card (in Skrill and Pay Pal)
  • Billing Address

 

3.3 We collect this information:

 

  • During registration process
  • During activation process
  • During search process
  • During booking process
  1. USES MADE OF THE INFORMATION

4.1 Below is a summary of the key types of data that we make use of as part of the Nikuhome.com service.

  • User IP address
  • Name
  • Email
  • Phone number
  • Facebook ID – if logged using Facebook
  • Linkedin ID – if logged using Linkedin
  • VK ID – if logged using VK
  • Avatar URL or image
  • Password
  • credit card (Skrill)
  • Billing Address

 

4.2 The above data is used to allow you to use your membership and search for accommodation that you book.

4.3  We pass your information only to hotels / accommodation properties during process of reservation. In the reservation process the following data is given to hotels / accommodation properties:

  • Name
  • Email
  • Phone number
  • Credit card details for booking guarantee (stored in independent, secured servers)

 

4.4 The above information is passed to hotels / accommodation properties to allow the booking / reservation process.

 

  1. PROMOTIONAL OFFERS FROM US

5.1 We may use your personal data (such as your Submitted Information or Location Information)t o form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services, destinations or offers may be relevant for you.

5.2 You will receive marketing communications from us if you have signed up to and/or utilise the Nikuhome.com membership and, in each case, you have not opted out of receiving marketing notifications.

5.5 We will obtain your express opt-in consent before we share your personal data with any company outside Nikuhome.com for marketing or promotional purposes.

 

  1. OPTING OUT

You can ask us or third parties to stop sending you marketing messages at any time by adjusting your marketing preferences via ‘Privacy’ section found within the ‘Profile’ tab of the App or by following the unsubscribe links on any marketing message sent to you.

  1. DATA PROCESSING PARTNERS

7.1 We will disclose the data we collect from you to certain third parties who use personal data in delivering their services to us, they use data securely and confidentially and under strict contractual controls in accordance with data protection laws and enforced by Nikuhome.com.

7.2 We send personal data to the following sets of data processors in order to perform booking / reservation processes on Nikuhome.com:

  • Skrill: secured service to process credit cards
  • Channel managers: services responsible for sending bookings / reservations between Nikuhome.com and particular hotels / accommodation providers

7.3 Your consent is needed to perform booking / reservation process using Nikuhome.com membership

  1. STORAGE SECURITY & INTERNATIONAL TRANSFERS

8.1 The data that we collect from you will be transferred to, and stored at, a destination inside the European Economic Area (EEA). As we provide an international service your data may be processed outside of the EEA in order to perform your booking / reservation process using Nikuhome.com membership. We will take all steps to ensure that your data is treated securely and in accordance with this privacy policy.

8.2 All information you provide to us is stored on our secure servers. Any payment transactions carried out during booking / reservation process, will be encrypted using Secured Sockets Layer technology or a secure virtual private network.

  1. YOUR LEGAL RIGHTS

You have rights under data protection laws in relation to your personal data. Please see below to find out more about these rights:

You have the right to:

9.1. Request access to your personal data (commonly known as a “data subject access request“). This enables you to receive a copy of the personal data we hold about you. If you require this, then please reach out to us via: info@nikuhome.com

9.2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. If you require this, then please reach out to us via: info@nikuhome.com

9.3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

9.4. Request the transfer of your personal data to you or to a third party. We will provide to you, your personal data in a structured, commonly used, machine-readable format, which you can then transfer to an applicable third party. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. If you require this, then please reach out to us via: info@nikuhome.com

9.5 Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide the Nikuhome.com services and membership to you. We will advise you if this is the case at the time you withdraw your consent.

9.6 What we may need from you?

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

9.7 Time limit to respond

We try to respond to all legitimate requests within two weeks. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9.8 What if you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you Nikuhome.com. In this case, we may have to cancel your use of Nikuhome.com but we will notify you if this is the case at the time.

  1. CHANGES TO PRIVACY POLICY

10.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

  1. CONTACT

All questions relating to data and your privacy are welcomed and should be addressed to our support team at info@nikuhome.com. If you have any questions, comments or requests regarding privacy policy please contact us at info@nikuhome.com

We at Nikuhome hopes that you as a customer always will be satisfied with what you order,  120 day return policy, starting from the day which you received your receipt from us.

HOW TO RETURN AN ITEM ONLINE?

If you send back a product to our online shop, there is no possibility to change to other sizes or items. You may then add a new order. To return unwanted items purchased at Nikuhome you need to go through these simple steps:

  1. See to that the items have their original
  2. All goods returned must be packed in a bag or carton. If possible use the original packaging.
  3. Sending items is free. If you not want to use the portal you can always go to your local post office and pay for the return yourself but then you need to pay for your return yourself.
  4. Do not forget to enclose the filled out return form when returning any items

Please note that it is your responsibility to ensure the parcel is returned to us, we strongly suggest that you obtain proof of postage from the Post Office when you return it.

WHICH ITEMS CAN I RETURN?

Full Priced Items

You can return any full priced items purchased within 120 days for a full refund, starting from the day which you received your receipt from us. This applies to online orders returned to our online team.

Sale items

You can return any sale items purchased within 120 days of receiving your delivery for a full refund. This applies to online orders returned to our online team.

If you have a faulty item, please contact Customer Service. info@nikuhome.com

HOW MUCH WILL I BE REFUNDED?

You will be refunded the full price that you paid for the items you bought. The refund will be made through the payment option you chose, provided that nothing else is agreed or there is a barrier to such refund. When returning part of order, the delivery cost will not be refunded.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We try to process returns as quickly as possible and we will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment, within 3-5 working days.

During busy periods this could take up to 14 days from when we receive the goods.

If you think you return has been missed, please contact us.You can only return items purchased online in store for an. Please take your delivery note and receipt with you and our.  If you would like a refund, please read the section about “How to return an item online” and get your free return lable here.

SHIPPING POLICY

Shipping Guidelines:

Orders normally are shipped within 10-20 business days.

All orders are shipped complete unless instructions to back order or cancel back orders are received at the time the order is placed. We will follow up on any order approaching the scheduled due date that will not be able to ship complete. Please let us know if your order is time-sensitive so we can schedule an appropriate ship date.

Out-of-stock items:

If a product is out of stock, it usually takes 1 weeks to receive it. If you need something faster, please call and inquire whether the item is available for an expedited drop ship.

Carriers:

If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. We are not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.

Regular delivery hours are Monday through Friday, 7-5. We do not guarantee the arrival date of the packages for residential deliveries.

Shortage/Damage:

Please unpack your order and report any shortage or damage immediately. We cannot be responsible for damaged shipments not reported within 15 business days of delivery. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. We are not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.

Discrepancies:

Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.

Contact us by phone or email to file a report. If your order was time sensitive, let us know so we can expedite delivery.

International Shipping Guidelines:

Delivery time are normally 10-20 business days and may take up to 4 weeks for international shipping.

All orders are shipped complete unless instructions to back order or cancel back orders are received at the time the order is placed. We will follow up on any order approaching the scheduled due date that will not be able to ship complete. Please let us know if your order is time-sensitive so e can schedule an appropriazte ship date.

Reply Within 5 Days:

After you place your order on-line, we will confirm your order and shipping costs via email.

Shipping:

If you would like a different service, please contact us and we will quote you a price for the service.

Tracking Number:

You will recieve an e-mail once your order has been shipped giving you the shipping company’s website and the tracking number. That way you can see where your order is anytime you wish!

Customs – Tarriffs, Taxes, Duties, Fees:

WE ARE NOT RESPONSIBLE FOR ANY DUTIES, TAXES, OR OTHER FEES THAT MAY BE IMPOSED BY CUSTOMS WHEN YOUR PACKAGE REACHES YOUR COUNTRY. We are unable to provide you with information about duties, taxes, or other fees that may originate in your country. By placing an order, you agree to accept any and all charges that may be in addition to regular shipping costs. If you choose to not pay for these fees, then you abandon your package and are not entitled to any refund. Once the package leaves the United States, the package is your responsibility to either claim or abandon. For our mutual protection, all packages are insured for the exact value of your order. We will NOT tell a shipping company that the value of the package is less than it actually is, or state “NO COMMERCIAL VALUE”. Please do not request us to ship or mark them any other way.

Check with your local authorities

Some of our products may be restricted for import and possession in your country. It is your responsibility to ensure that the product you are ordering is legal to possess. Although we may not be restricted by United States law to export an item, it may still be unlawful for you to import and/or possess these items. As the buyer you become the importer of record and it is your responsibility to ensure that you are abiding by all local and international laws pertaining to importing and possessing anything you order. No refunds will be given for packages confiscated by customs outside the United States.

If your shipment is confiscated by customs:

If your shipment is confiscated by United States customs, you may be entitled to a refund or reshipment. However, once the package leaves the United States, it then becomes your responsibility to either reclaim or abandon the shipment. No refunds will be issued for packages Please be aware that many products’ warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers’ restrictions or U.S. law. Preferred PC makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the U.S.

Out-of-stock items:

If a product is out of stock, it usually takes 1 weeks to receive it. If you need something faster, please call and inquire whether the item is available for an expedited drop ship.

Shortage/Damage:

Please unpack your order and report any shortage or damage immediately. We cannot be responsible for damaged shipments not reported within 15 business days of delivery. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. We are not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.

Discrepancies:

Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.

This privacy policy applies from 25.05.2018 in compliance with GDPR laws.